1.6.2026
Dear TRA and RideConnect Community,
Thank you for your patience and continued support during this transition. We are listening to you, and we want to share where things stand.
We are in transition, and that takes time
This is not a merger but rather a commitment to serve our community after RideConnect’s closure. When RideConnect closed, TRA stepped forward to ensure this vital service would continue, welcoming their clients and volunteers.
TRA and RideConnect served our community differently.
• TRA has successfully served the community for 15 years with guaranteed rides to medical appointments
• RideConnect offered medical and non-medical rides as well shopping bus routes, and accepted all requests but didn’t guarantee a ride
We are working to bring these approaches together, but thoughtful changes take time.
What’s happening now
We’re taking a phased approach. We are currently in Phase One – Ensuring medical appointments continue without interruption for all clients.
A quick clarification about dialysis rides: TRA is currently providing dialysis transportation only for former RideConnect clients transferring to TRA. If you have questions about dialysis transportation, please contact our call center at (914) 764-3533.
What we’re working toward
• Non-medical rides – We’re exploring how to incorporate these while maintaining our core medical transportation mission
• Shopping buses – We’re securing vehicles and plan to resume routes soon, possibly in the spring
• Evening/weekend rides – As more volunteers join and our capacity grows, we’ll look at expanding service hours
Understanding the changes
TRA has historically guaranteed rides by managing requests based on the number of volunteers available, TRA-owned vehicles, and licensed taxi partners. RideConnect accepted all requests, and rides depended on volunteer availability. During transition, we’re balancing both approaches. This means some ride requests may be unfulfilled if volunteers don’t sign up, and we’re gradually increasing capacity as volunteers join. When requesting a ride, clients will always be informed whether it’s a guaranteed ride or one that depends on volunteer availability. We want our clients to know what to expect.
Who should you contact with questions?
• Former RideConnect clients – If you have not yet completed your TRA registration or if you’re not sure if you have, please reach out to the TRA Call Center at (914) 764-3533 to get started.
• Current TRA clients – If you have questions about how this transition affects you, please call the TRA Call Center at (914) 764-3533. Please know that when requesting a ride, you’ll be informed whether it’s a guaranteed ride or one that depends on volunteer availability. We always want you to know what to expect.
• Former RideConnect volunteers – If you would like to continue volunteering with TRA, reach out to Joe Yun, Volunteer Manager at (914) 752-2631 or volunteer@my-tra.org. A quick 30-minute orientation is all that’s required.
• Current TRA volunteers – If you have questions about how this transition affects you, please contact Joe Yun, Volunteer Manager at (914) 752-2631 or volunteer@my-tra.org
Moving Forward
We know this transition has been challenging. Your questions and feedback help us understand what matters most. We’re committed to keeping you informed as policies evolve, and we look forward to building an even stronger program that serves more people effectively.
This will take time, but we’re in this together.
With gratitude,
Catherine Wynkoop, President
TRA Group, Inc
