Non-Discrimination
Policy & ProcedurEs

Forms of illegal discrimination

TRA is a recipient of Federal financial assistance and complies with Title VI of the Civil Rights Act of 1964 and under Title 49 CFR Section 21.9(d). A recipient of Federal financial assistance may not, based on race, color or national origin:

• Deny services, financial aid or other benefits provided as a part of health or human services programs.
• Provide a different service, financial aid or other benefit, or provide them in a different manner from those provided to others under the program.
• Segregate or separately treat individuals in any matter related to the receipt of any service, financial aid or other benefit.
• Fail to take reasonable steps to ensure meaningful access by limited English proficient (LEP) persons to the recipient’s programs or activities.

Click here to read TRA’s full Limited English Proficiency Plan. 

Click here for TRA ADA Complaint Policy and Procedures

Click here for Title VI Complaint Policy and Procedures

Click here for Title VI and ADA Complaint Form

How to file a complaint of discrimination with the Office for Civil Rights (OCR)

If you believe that you or someone else has been discriminated against because of race, color or national origin by an entity receiving financial assistance from HHS, you or your legal representative may file a complaint with OCR. Complaints must be filed within 180 days from the date of the alleged discrimination. You may send a written complaint or you may complete and send OCR the Complaint Form available on the OCR webpage at www.hhs.gov/ocr. The complaint form is also available on the OCR webpage in a number of other languages under the Civil Rights Information in Other Languages section. The following information is required:

• Your name, address and telephone number.
• You must sign your name on everything you write.  If you file a complaint on someone’s behalf — e.g. spouse, friend, client, etc. — include your name, address, telephone number, and statement of your relationship to that person.
• Name and address of the institution or agency you believe discriminated.
• When, how and why you believe discrimination occurred.
• Any other relevant information. If you mail the complaint, be sure to send it to the attention of the regional manager at the appropriate OCR regional office. OCR has ten regional offices and each regional office covers specific states.

Complaints may also be mailed to OCR Headquarters at the following address: Office for Civil Rights U.S. Department of Health and Human Services 200 Independence Avenue, SW. H.H.H. Building, Room 509-F Washington, D.C. 20201.  To learn more: Visit OCR online at www.hhs.gov/ocr or call OCR toll-free at 1-800-368-1019 or email OCR at ocrmail@hhs.gov. TDD: 1-800-537-7697. 

Language assistance services for OCR matters are available and provided free of charge. OCR services are accessible to persons with disabilities.