The TRA Call Center provides a range of transportation and aging in place-related services. We enroll riders, manage rider requests, and notify drivers of pending rides. When TRA is not able to provide a ride, our Call Center team researches and refers clients to other available ride options, often helping to coordinate end-to-end service. The Call Center integrates with the TRA Resource Hub, a clearinghouse of resources, information and referral services designed to provide seamless access to services for older adults age 60+ and adults with low vision age 21+, their caregivers, and families.

TRA’s ultimate goal is to give older adults, caregivers, and community members centralized access to healthcare and social services that is just a phone call or a click away. We’re developing a comprehensive hub of resources and aspire to create a collaborative network of service providers willing to engage in a One Call/One-Click regional system to support older adults and adults with disabilities by phone, chat, email, and text.